All our furniture items are bespoke and custom-made to order. The turnaround time is 2-4 weeks for furniture and 1-3 weeks for mirrors, commencing from the receipt of your order and payment. We provide these time frames to ensure meticulous production and to prevent any errors with your orders. While we strive to deliver as early as possible and you may receive it earlier. Please note that delivery rates will apply and differ for outskirt locations.

Yes, we do! For any international orders, please email us at (fiam home email) before placing your order. We aim to make international shipping easier and quicker while maintaining reasonable costs. Once you have contacted us, we will provide you with a quote and arrange for your order to be placed and shipped.

We recommend verifying that the product dimensions will fit comfortably in your elevator and home prior to making a purchase. Please note that there may be slight variations in color and texture between the actual product and the images displayed. Additionally, all custom-sized and bespoke items are non-refundable and cannot be returned. Please be aware that we cannot be held responsible for delivery delays caused by unforeseen circumstances or public holidays.

Once an order has been confirmed and payment has been processed, we are unable to accept cancellations. As each item is made to order and materials are procured immediately. We encourage you to verify all dimensions and specifications

to ensure your complete satisfaction with the final product. To avoid any discrepancies regarding fabric colors, please request sample swatches in advance.

If you believe that the products you received are damaged, please take photographs immediately and share them with our team via WhatsApp or email. You have the right to refuse the product at the time of delivery. Please note that we cannot accept responsibility for damages reported more than 10 days after the delivery of the product.